Terms of service

CRx helps teams write and review pharmaceutical promotional copy. It stores a brand’s reference library, finds statements in copy that need a reference, retrieves and grades evidence from that library, tracks approved claims, and produces exports for review.

CRx is a drafting and review aid, not a regulatory or legal determination. Confidence scores, suggested rewrites, matches and excerpts are produced by automated systems and can be wrong or incomplete. Your medical, legal and regulatory reviewers remain responsible for every claim, reference and piece of copy that leaves your organisation.

A brand workspace is created by a person who becomes its admin. Admins invite members and assign roles; they are responsible for who has access and for removing people who should no longer have it. You must keep your sign-in method secure and tell us promptly at security@claimrefx.com if you believe an account has been compromised.

You keep all rights to the documents, copy, claims and other material you or your workspace put into CRx (“Content”). You grant us a licence to store, process, display and transmit Content solely to provide the Service to your workspace. We do not use Content to train AI models and do not share it with other customers.

You are responsible for having the right to upload Content, including licences for copyrighted publications and prescribing information, and for ensuring Content does not contain personal health information about identifiable individuals unless your agreement with us provides for it.

You will not use the Service to break the law, to infringe others’ rights, to upload malware, to probe or overload our systems, to resell access, or to build a competing product from its outputs. We may suspend access that threatens the security or integrity of the Service, and will tell the workspace admin when we do.

Pricing, billing periods and payment terms are set out in the order form or plan you accept. Fees are non-refundable except where the law requires otherwise. We may change prices with at least 30 days’ notice, taking effect at your next billing period.

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may change or retire features with reasonable notice. Support is provided by email at hello@claimrefx.com during business hours.

The Service relies on third-party providers for hosting, storage, authentication, document parsing, AI models and email, listed in our privacy policy. Their availability and terms are outside our control, and we are not liable for their failures beyond the remedies in section 09.

You may stop using the Service at any time; a workspace admin may delete the workspace. We may terminate for material breach of these terms if it is not cured within 14 days of notice, or immediately for conduct that endangers the Service or other customers. On termination, Content is deleted as described in the privacy policy; admins may export Content before then.

The Service is provided “as is”. We disclaim all warranties not stated in these terms, including fitness for a particular purpose and accuracy of AI-generated output. To the extent the law allows, our total liability for any claim arising from the Service is limited to the fees you paid us in the 12 months before the claim, and neither party is liable for indirect, consequential or lost-profit damages. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

Each party will keep the other’s non-public information confidential and use it only for the purposes of these terms, except where disclosure is required by law. Your Content is your confidential information.

These terms, the privacy policy and any order form are the whole agreement between us. If a part is unenforceable, the rest stands. We may update these terms; material changes are announced to workspace admins by email at least 14 days before they take effect. Continued use after that date is acceptance.

Governing law and venue: the laws of the Commonwealth of Pennsylvania, with exclusive venue in the state and federal courts sitting in Philadelphia County, Pennsylvania. Operated by Fairview Ave Holdings LLC, 30 N. 23rd St., Philadelphia, PA 19103, United States. Contact: hello@claimrefx.com.